Privacy Policy & Terms and Conditions – TalkingJinvani.com

  1. Introduction

Welcome to www.talkingjinvani.com (“Website”). By accessing or using this website, you agree to comply with and be bound by this Privacy Policy and Terms & Conditions. As used here, “we”, “our”, and “us” refer to Talking Jinvani.

We are committed to protecting your privacy, ensuring secure transactions, and delivering a safe shopping experience.

  1. Privacy Policy

2.1 Information We Collect

  • Personal Information: Name, email, phone number, shipping/billing address, order details, payment data (processed securely via third-party gateways).
  • Non-Personal Data: Browser info, IP address, device type, site usage for analytics and improvements.

2.2 How We Use Your Data

  • To process and deliver your orders
  • To provide order/shipping updates
  • For customer support (including warranty and repair services)
  • To track referral cashback eligibility
  • For improving site features and personalization

We never sell or misuse customer data.

2.3 Payments & Security

  • Payments are handled securely through trusted gateways (e.g., Razorpay).
  • We do not store your full payment card details; only transaction references are retained.
  • The site uses SSL encryption to protect data.

2.4 Cookies

We use cookies for:

  • Shopping cart, login, and personalization
  • Site performance analytics
    Users may disable cookies in their browser, but some features may be affected.

2.5 Third-Party Sharing

Your data is shared only with trusted logistics/payment providers for order fulfilment. We are not liable for third-party privacy practices.

2.6 Children’s Privacy

This website is not intended for individuals under 18. We do not knowingly collect data from minors.

  1. Terms & Conditions

3.1 Orders

  • Orders once placed can be modified or cancelled before dispatch only.
  • We reserve the right to cancel orders due to unserviceable locations or unforeseen stock issues (full refund will be issued).

3.2 Pricing & Payment

  • Prices are inclusive of GST unless stated otherwise.
  • Payment modes: UPI, Credit/Debit Cards, Net Banking, Wallets, and COD (for eligible Pin Codes).

3.3 Shipping & Delivery

  • India: 3–7 business days.
  • International: 10–15 business days (additional charges apply).
  • Tracking info is shared post-dispatch.

3.4 Returns & Replacement

  • We offer replacement only (no returns) for manufacturing defects reported within 7 days.
  • Courier Costs:
    • Defect/Wrong item: We bear pickup & replacement cost.
    • Non-defective: Return/replacement requests may be declined or courier cost borne by customer.

3.5 Warranty & Repairs

  • Talking Pen (Jin Dhwani) includes a 7-day replacement warranty for defects.
  • Post-warranty repairs are available at nominal charges.

3.6 Refer & Earn Cashback

  • Only customers who purchased Talking Jinvani can refer and earn cashback.
  • Cashback is credited to your bank within 7 days of successful referred order delivery.

3.7 Bulk Orders & Customization

  • Bulk and temple orders are eligible for discounts and branding customization (e.g., name/logo on packaging).
  • Franchise login is provided for approved partners.

3.8 Intellectual Property

All books, audio content, designs, and branding are property of Talking Jinvani and cannot be reproduced without written consent.

3.9 Limitation of Liability

  • Content is provided “as is” for spiritual and devotional use.
  • We are not liable for indirect losses, misuse, or delays caused by courier partners or third parties.
  1. Policy Updates

We may revise this policy periodically. Continued use of our website implies acceptance of the updated terms.

  1. Contact Information

📧 Email: care@talkingjinvani.com
📞 WhatsApp: 99900 83611 (Mon–Sat, 11 AM–6 PM)